Posts Tagged ‘Invasion of Privacy’

Genomic Sequencing at the Bedside – by Clyde A. Hutchison, III – June 2011

In Uncategorized on January 31, 2012 at 3:30 pm

Recent news reports on genetics shed light on the direction of DNA research. Reports from the National Human Genome Research Institute (NHGRI) demonstrate significant genetic advances that may soon offer new opportunities and require thoughtful decisions from patients. In February the NHGRI reported that the cost of DNA sequencing – identification of each of the six billion base pairs in an individual’s genome – is rapidly declining: from $100 million in 2001 to $10,000 today. Noting this dramatic fall, a writer at comments: At this rate it will not be long before a whole genome will go for less than 1,000 dollars. Yet despite these amazing advancements, adoption of genetic technologies in clinical practice still has not really caught on, but we are eagerly awaiting the day were [sic] we can run a whole genome sequence for each patient on our own in-office desktop sequencer. Clinical diagnosis and individualized treatment of disease based on a patient’s genetic makeup is NHGRI’s stated goal. Eric Green, M.D., Ph.D., director of NHGRI, says,

“While significant challenges remain to our understanding of how the genome operates in health and disease, there are enough examples to say with confidence that genomics research will lead to important advances in medicine.”

The NHGRI has also announced a new strategic plan for genomics research, “Charting a Course for Genomic Medicine from Base Pairs to Bedside.” The plan produced in consultation with the research community over the past two and a half years envisions five areas of research: understanding the structure of genomes, understanding the biology of genomes, understanding the biology of disease, advancing the science of medicine, and improving the effectiveness of health care. Consider a few facts. The human genome is around 3,000 Mb (megabase pairs).

According to NHGRI, it took 13 years for all the sequencing power in the world to produce the first sequence of a human genome. In 2003 it took 100 machines to sequence a human-sized genome in three months. In 2011 it takes only one machine just five days to complete the sequence. This stunning advance in speed results from changes in technology that began in January 2008. Current efficiency of DNA sequencing leads to lower costs. (See graph below.) The implications for patients are numerous, ranging from the potential for customized, gene-based care to major ethical and privacy dilemmas.

The NHGRI plan calls for low-cost and highly accurate tools to sequence data “at the point of care.” The NHGRI writes: The plan also calls for new technologies to measure the interaction between the environment, behavior and genes and for routine clinical applications of genomic tools such as newborn genetic screening and other types of diagnostic screening. It also calls for electronic medical records systems that integrate family histories and genomic data to generate personalized diagnoses, treatments, and prevention plans.

Health consumers will need to familiarize themselves with genomic medicine so they can understand their personal risks, participate in clinical decisions, make the best use of new therapeutics and, if they so choose, modify their behaviors in response to genome-based health information. Legislators and policymakers must craft policies that continue to promote the confidentiality of participation in genomics research.

Other policies will be needed to protect individual privacy and access to health coverage, and to encourage investment in genomic health technologies through intellectual property incentives. Dr. Green says, “Our base-pairs-to-bedside plan maps the next steps in the herculean endeavor not only to discover medical secrets hidden within the human genomes, but to bring those discoveries to the practitioner and patients.” From these advances emerge several questions the NHGRI press release does not address: What if the patient resists or refuses genomic sequencing for privacy or other reasons? Would physicians be allowed to discontinue care for the patient? To what degree could a patient be forced to change his or her behavior? Could the health insurer drop coverage or increase premiums if the patient refused sequencing? Who is liable if the genomic sequence “foretells” a future that never happens?

Sources: “DNA Sequencing Costs: Data from the NHGRI Large-Scale Genome Sequencing Program,” K. A. Wetterstrand, National Human Genome Research Institute, National Institutes of Health, February 4, 2011, accessed May 24, 2011. “How Big Is the Human Genome?” Laurence A. Moran, Sandwalk:Strolling with a Skeptical Biochemist (blog), March 24, 2011. “DNA Sequencing Beating Moore’s Law,” Wouter Stomp,, May 22, 2011 “NHGRI Charts Course for the Next Phase of Genomics Research” (Media Release), Jeannine Mjoseth, National Human Genome Research Institute, National Institutes of Health, U.S. Department of Health and Human Services, February 9, 2011. Source: National Human Genome Research Institute, National Institutes of Health [Back to Contents] Testing Newborns for Future Criminality A Connecticut professor of law thinks newborns should be screened for inborn criminality. Jennifer Melien Brooks-Crozier at the University of Connecticut School of Law proposes such screening in her unpublished paper “The Case for Newborn Screening for the MAOA-Low Genotype and Intervention Services for MAOA-Low Children.” The paper’s abstract describes a 1993 study by Hans Brunner of the genetics of male members of “a large Dutch family who exhibited behaviors such as impulsive aggression, arson, and attempted rape….”

These males had a mutant copy of a particular gene, which accounted for a deficiency of the enzyme monoamine ozidase A (MAOA). Dr. Brunner concluded that low MAOA leads to abnormal aggressive behavior. However, the abstract continues, later studies determined that reduced MAOA through genetic mutation does not fully explain this aggressive behavior. Scientists in New Zealand found that childhood maltreatment combined with the mutant MAOA gene leads to violate aggression. On its own the gene mutation was insufficient. Ms. Brooks-Crozier proposes that newborn genetic screening of infants be expanded to include a screening test for the MAOA-low genotype. She argues that these research studies “can and should be used to prevent violent crime and to preserve the sense of peace an safety that is the foundation of free, civilized societies.”

Furthermore, the abstract states: The screening test would allow states to target a population of children at risk of criminal behavior. The intervention services – family education and counseling, home visits, parent support groups, and psychological and social work services – would prevent those at-risk children from suffering the maltreatment that would cause them to later develop aggressive, antisocial behavior. The author acknowledges that there would be constitutional and policy implications of such a proposal, presents a cost-benefit analysis, and “ultimately concludes that it would pass constitutional muster and be a cost-effective public policy.”

Source: ” The Case for Newborn Screening for the MAOA-Low Genotype and Intervention Services for MAOA-Low Children,” Jennifer Melien Brooks-Crozier, 2011. [Back to Contents] Health IT: What You Don’t Know Could Hurt You

The private sector has ventured into a controversial process that Congress set in motion. Last month GE Healthcare and Thomson Reuters announced “the ability to combine commonly used outcomes research data from the Thomson Reuters MarketScan Research Databases with electronic medical records data from GE Healthcare’s Centricity Electronic Medical Records (EMR) solutions… .”

In short these two large corporations have joined forces to track and analyze the treatment received by patients. Outcomes research has proven controversial. The American Recovery and Reinvestment Act (ARRA, or “economic stimulus”), passed in February 2009, requires and funds “comparative effectiveness research” (CER) on selected medical treatments. The law also established a panel of 15 presidential appointees – the Federal Coordinating Council for Comparative Effectiveness Research – to determine which medical procedures to investigate for effectiveness. Under the federal health care reform law (“Obamacare”), Congress renamed the Council the Patient-Centered Outcomes Research Institute. The CER requirement in the ARRA and the additional committees proposed by Obamacare may have led to the oft-cited August 7, 2009, “death panels” accusation made by former Alaska Governor Sarah Palin on her Facebook page.

Limits on treatment options appears to be one goal of the joint venture. GE Healthcare claims “researchers and physicians can now gain new insights into patient treatment protocols, better enabling them to determine the ideal course of treatment while avoiding expensive options that do not deliver results.” What classifies as a “result” is not known. Researchers and analysts may report results that meet their own biases and preferences. Such research is not new. For decades Thomson Reuters has provided de-identified insurance claims and prescription data to researchers to study the outcomes and effectiveness of medical treatments.

However, the media release notes: The addition of the de-identified patient data from GE Healthcare means a research study can link clams data that track the treatment received by a population of patients diagnosed with a condition such as hypertension, with clinical data on everything from a patient’s body mass index, blood pressure, symptoms and more. With this joint solution, the research provides more specific evidence about the effectiveness of treatments, allowing clinicians and patients to make more informed decisions. The companies have plans for extensive research using patient data. Just one year ago they demonstrated the broad linking of data at a conference in Atlanta, Georgia.

They combined clinical data collected on 30 million individuals by more than 9,000 system users. The data included health insurance claims data and prescription data. The companies plan to provide customers with detailed research and analytical services. Bill Marder, senior vice president at Thomason Reuters, says: We can now conduct studies that assess the effectiveness of medical treatments, prescription adherence, and disease management initiatives based on both a deep set of clinical data and extensive data on the complete healthcare experience of a patient.

This includes all hospitalizations and ambulatory visits as well as all filled prescriptions, costs, and reimbursements. Although outcomes research could lead to treatment restrictions, as Governor Palin warned – insurers and government agencies could refuse to reimburse doctors and hospitals for treatments classified as “ineffective” – the corporate news release made no mention of patient-consent requirements. The companies also assert “complete patient anonymity and privacy” with a claim that teams at both organizations “have developed an algorithm which enables the de-identification of patient data without loss of utility.” However, no definitions of “de-identification” or “anonymity” were provided.

Sources: “GE Healthcare and Thomson Reuters Create Powerful, Precise Clinical Research Dataset,” GlideNews, May 23, 2011, Accessed June 8, 2011. “GE Healthcare and Thomson Reuters Create Powerful, Precise Clinical Research Dataset,” The Wall Street Journal, May 25, 2011, Accessed June 8, 2011. “Palin: Obama’s ‘Death Panel’ Could Kill My Down Syndrome Baby,” Eric Kleefeld, TalkingPointsMemo, August 7, 2009. HITECH Act, Section 13001, American Recovery and Reinvestment Act of 2009, February 17, 2009. Subtitle D, Section 6301, Patient-Centered Outcomes Research, Patient Protection and Affordable Care Act, March 23, 2010. [Back to Contents] Health Freedom Watch is a monthly email newsletter published by the Citizens’ Council for Health Freedom (formerly Citizens’ Council on Health Care), a national nonprofit, educational organization whose mission is to support patient and doctor freedom, medical innovation and the right to a confidential patient-doctor relationship. Health Freedom Watch provides reports on national and state policies that impact citizens’ freedom to choose their health-care treatments and practitioners, and to maintain their health privacy – including genetic privacy. Citizens’ Council for Health Freedom (CCHF) is not affiliated with any other organization. © Citizens’ Council for Health Freedom.

[[[ *** RESPONSE *** ]]]

The treatment of the issue and ultimate intent above are one sided and completely ignorant and neglectful of :


Article 8. Everyone has the right to an effective remedy by the competent national tribunals for acts violating the fundamental rights granted him by the constitution or by law. (Consider the right to information about oneself and HOW one may retain on’es genetic material without non-consensual alteration . . . )

Article 10. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. (Consider the right to retain original personal genetics)

Article 14. (1) Everyone has the right to seek and to enjoy in other countries asylum from persecution. (this includes GENETIC persecution as in the above article’s suggestion of summary imposition of genetic alteration) (2) This right may not be invoked in the case of prosecutions genuinely arising from non-political crimes or from acts contrary to the purposes and principles of the United Nations. (simply BEING cannot be a crime and one’s genetic state as naturally expressed should NEVER be considered a crime) Article 19.

Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers, to live in an areas without electronic encroachment. Zones or community areas for UNALTERED genes should be set up. Those with violent/aggressive genes should be fostered in supportive environments that can both accentuate (contact combat sports) *AND* also ‘counter’/’civilise’ (sports that emphasis empathy and perhaps intensive philosophical scenarios to civilise) the same impulses depending on the personal preference. That way both warrior/animal instincts and civilising individuals with FREE CHOICE have a chance to exist.

Self determinism is a critical component of free will and autonomy, both foundations of the UNHCR. Look upon these ‘zones’ as free range nature reserves for certain human genes. Frankly the urban environment is VERY unnatural to humanity, they don’t realise it but it is VERY unhealthy, especially the EMFs/ELFs and other electrosmog.

Mind-reading scientists predict what a person is going to do before they do it – by Daily Mail Reporter – 1st July 2011

In Uncategorized on January 30, 2012 at 3:02 pm
It has long been a dream of both scientists and law enforcement officials alike. Researchers monitoring brain activity can now determine what action a person is planning before he carries it out. Although it is currently only possible to know what someone is going to do just moments before it happens, the implications of the breakthrough are huge. Scroll down for video Breakthrough: Researchers monitoring brain activity can now determine what action a person is planning before he carries it out Breakthrough: Researchers monitoring brain activity can now determine what action a person is planning before he carries it out Police, for example, would love to know what a criminal is intending to do during a tense armed stand-off. Lead researcher Jason Gallivan, of the University of Western Ontario, said: ‘This is a considerable step forward in our understanding of how the human brain plans actions.’
Over the course of a one-year study, volunteers had their brain activity scanned using functional magnetic resonance imaging (fMRI) while they performed one of three hand movements – grasping the top of an object, grasping the bottom of the object, or simply reaching out and touching the object. The scientists found that by using the signals from many brain regions, they could predict, better than chance, which of the actions the volunteer was merely intending to do, seconds later. One day soon? Christopher Walken in the 1983 sci-fi film Brainstorm, which follows a team of scientists who record their thoughts
One day soon? Christopher Walken in the 1983 sci-fi film Brainstorm, which follows a team of scientists who record their thoughts
Co-author Jody Culham said: ‘Neuro-imaging allows us to look at how action planning unfolds within human brain areas without having to insert electrodes directly into the human brain. ‘This is obviously far less intrusive.’ The new findings could also have important clinical implications. Mr Gallivan said: ‘Being able to predict a human’s desired movements using brain signals takes us one step closer to using those signals to control prosthetic limbs in movement-impaired patient populations, like those who suffer from spinal cord injuries or locked-in syndrome.’ The findings are published in the Journal of Neuroscience.
[[[ *** RESPONSE *** ]]]
As formal a Confirmation of existence of Neurotech as any. Combine this with Telecoms technology like the wirless cellphone and the Orwellian surveillance society is impossible to escape. Run for elections free minded citizens wherever you are with or without a political party backing you or set up one – the Mental Autonomy / Mentral Privacy Party along side or within your Green Parties.Pass bills and laws that prohibit such technologies, or freedom as we know it, will have ended.

2 Articles on Abuse of Surveillance – reposted by @AgreeToDisagree – early November 2011

In Abuse of Power, domestic terrorists in the political sphere, Informed Consent, mental abuse, spiritual abuse, unprofessional behaviour, Vaccination on January 17, 2012 at 8:35 am
Banking issues bore – by Ram Anand – 31st October 2011
STEPHANIE CHONG is not happy with the long wait for her loan and what she claims to be a “disrespectful” bank staff. She applied for refinancing on her house loan at Hong Leong Bank’s Brickfields branch in Kuala Lumpur on June 1. Although the standard procedure takes two months, she requested the bank to speed up the approval process. “But four months on, I am still waiting. My numerous calls to them are also proving to be futile.” CHONG is also fuming over the treatment she received from a customer service executive at the bank’s Jalan Cheng Lock branch on Sept 2. “Since the bank had no directory, I asked for directions, but the staff was disrespectful to me.” CHONG claims she complained to the branch manager but the latter’s assurances never materialised into action. “I never got a reply from them regarding my experience at the branch.” ? IN response, a Hong Leong Bank Berhad spokesman says they have acted affirmatively in solving both issues for CHONG. “Our staff had contacted her accordingly and apologised to her for her experience at the said branch. “Our mortgage centre manager had also called the customer personally to explain the delay in her disbursement process.” The spokesman, however, did not specify when CHONG could expect her loan application to be approved. When contacted, CHONG says she is satisfied with the bank’s response on her issue with the staff’s treatment, but is still waiting for a final confirmation on her long overdue loan process.
[[[ *** RESPONSE *** ]]]
The local community probably has a spy microphone, spy cam in your bathroom or even bedroom and have been watching and listening to you. They probably overheard what you say about them and are responding appropriately. Don’t wonder about the rudeness, it’s a more ‘Village Mentality’, narrow minded world we live in than we can possibly imagine. Not that survelliance society is normal or legal but until the laws and sale of devices, expositions and illegalisations of such technologies or methods and perhaps illegal installations are detected by regular police counter sweeps, you can expect that your breached privacy could cause you trouble so long as you stay in that neighbourhood or in extreme cases, the rest of the country as well.
An electronic or other engineer can access what you watch on TV or the computer or say at home. It is likely that privacy of your own was also breached by a privacy disrespecting slippery and dishonest neighbour. So when the sudden rudeness begins, know that you have been breached in privacy and need to relocate, get a new job and hope that the new place’s people and your employer pretends not to notice you simply out of humanitarianism. These invasive tech mobs and rude people are nominally politically linked IMHO, but the spy setups are so closed and secretive there is no point trying unless you have your own spooks or are willing to invest in them to make a case, but especially when the judiciary entertains Anwar sodomy cases, and likely indulges in the same, I’d suggest relocating until a more serious government comes into power. The above is a years long corroborated finding, make of it what you will and be warned.
Big Brother’s THREE MILLION targets: Massive surge in intrusive surveillance by state snoopers – by James Slack – 4th November 2011
The astonishing extent of Britain’s surveillance society was revealed for the first time yesterday. Three million snooping operations have been carried out over the past decade under controversial anti-terror laws. They include tens of thousands of undercover missions by councils and other state bodies which are not responsible for law enforcement. Snooping operations include tens of thousands of undercover missions by councils and other state bodies which are not responsible for law enforcement Eye spy: Snooping operations include tens of thousands of undercover missions by councils and other state bodies which are not responsible for law enforcement Cases include a family who were spied on to check they were not cheating on school catchment area rules and so-called ‘bin criminals’. The campaign group Justice is demanding the hugely controversial Regulation of Investigatory Powers Act – under which all the operations were authorised – be scrapped altogether.
The group’s report, titled Freedom from Suspicion, says: ‘The UK has, in the space of 40 years, gone from a society in which mass surveillance was largely a theoretical possibility to one in which it has become not only ubiquitous but routine.’ RIPA, billed as ‘anti-terror legislation’, was passed by Labour in 2000 supposedly to regulate snooping by public bodies. But Justice, which has campaigned on privacy matters for decades, says the result has been a huge increase in intrusive surveillance. Since the Act was passed, there have been: More than 20,000 warrants for the interception of phone calls, emails and internet use; At least 2.7million requests for communication data, including phone bills and location information; More than 4,000 authorisations for intrusive surveillance, such as planting a bug in a person’s house; At least 186,133 authorisations for directed (covert) surveillance by law enforcement agencies; 61,317 directed surveillance operations by other public bodies, including councils; 43,391 authorisations for ‘covert human intelligence sources’. In total, the report says there have been around three million decisions taken by state bodies under RIPA, not including authorisations given to the security and intelligence services. Yet fewer than 5,000 of these – just 0.16 per cent – were approved by judges. In the remaining cases, they required only the approval of a bureaucrat or, in a small number of cases involving large scale intrusion, a Secretary of State. Powers the snoopers have
The report says: ‘RIPA has not only failed to check a great deal of plainly excessive surveillance by public bodies over the last decade but, in many cases, inadvertently encouraged it. ‘Its poor drafting has allowed councils to snoop, phone hacking to flourish, privileged conversations to be illegally recorded and CCTV to spread. It is also badly out of date’. The report follows a string of revelations by the Mail about over-zealous officials training hidden cameras and even undercover agents on the law-abiding public. These include spying on those suspected of dropping litter and attempting to cheat school catchment area rules. Council staff – who have been accused of having James Bond delusions – have been secretly taking photographs and video of the public. In some cases, cameras have been hidden in tin cans, or inside the homes of the neighbours of their ‘target’. Crowded: The latest official projections show that the population of the UK will increase from 62.3million in 2010 to 70million in 16 years’ time. People watch: Fewer than 5,000 of the snooping operations – just 0.16 per cent – were approved by judges RIGHTMINDS JAMES SLACK: I would agree with every word of the JUSTICE report. But, overwhelmingly, most of the damage was done between 1997 and 2010. New Labour may not have cared much for being tough on real criminals, preferring cautions and fines to proper jail sentences. But it was painfully hard on the innocent. Most notoriously, Poole Council admitted spying on a family to find out if they were really living in a school catchment area. Jenny Paton and her family were put under surveillance without their knowledge for more than two weeks. The council admitted using RIPA powers on six occasions in total. Three of those were for suspected fraudulent school place applications.
The Coalition’s Protection of Freedoms Bill will reform RIPA – forcing councils to get authorisation from a magistrate before they can go on spying missions. But Justice says the new safeguards are insufficient and RIPA should be scrapped. It calls for an entirely new regime to be put in place. Justice’s Angela Patrick said: ‘The time has come for Parliament to undertake root-and-branch reform of Britain’s surveillance powers and provide genuinely effective safeguards against abuse.’ The report also warns that Britain has the largest DNA database in the world and the largest number of CCTV cameras. It highlights how the public readily hands over information, via supermarket loyalty cards and Oyster London Underground travel passes, which can be used to track a person’s movements. A Home Office spokesman said: ‘The first duty of the state is the protection of its citizens, but this should never be an excuse for the government to intrude into people’s private lives. ‘This is why we are changing the law to restore common sense and prevent local authorities using surveillance for trivial offences.’ ***Commentator responses : This is exactly what we used to criticise the communist states for and now it’s here. Are our present rulers communists in disguise? Seriously though folks, isn’t this just a ruse to make us all fear our every move? Or could it be a method of discovering what else we can be taxed on – ‘Oh look, there’s some people down there breathing air, we’d better tax that!’ – Glad2B-in Spain , Valencia, Spain, 05/11/2011 16:36 Imagine ANPR, CCTV, store loyalty cards, debit and credit cards, internet usage, GNP, oyster cards, etc. being linked together for the comprehensive monitoring of the average citizen. Paul, GB – – – – It already is linked, they’ve had this ability for years, they just don’t want us to know about it.
CDommentator comments :
When a Government and it’s agencies get paranoid, they spend a fortune of TAXPAYER money on doing everything they can to monitor us all. – It’s for your own good, Swindon, 05/11/2011 11:32 I`d hazard a guess that this surviellence isn`t INTENDED to work as made out but to provide a `cut and paste evidence` in the near future for court microchipping orders, firstly against those the authorites wish to make an example of and then the rest of the population once it becomes accepted ( resigned to) along with everything else since 1997. – Dual Nationality , Born Lucky, 04/11/2011 20:28
[[[ *** RESPONSE *** ]]]
Some of us had little interest in the issue minding our own business and using cautious and legal methods to demand our rights, until as possibly, fundamentalist faith practicioners, political power mongers (some quite violent and pathologically unstable), colluding with the equally fundamentalist psychiatric institution, decided to ‘retaliate’ against the involvement in propagation of the Articles of the UNHCR, LGBT equal rights issues, or challenges to forced Military Conscriptions and other unconstitutional and undemocratic laws, including ending APARTHEID in political, legal and constitutional systems in this region/nation.
What followed was the above article 1 described invasive surveillance, use of poisonous and mind destroying regimes of sedatives and anti-depressants and neighbourhood persecution. Then neurotech implants, nanoparticulate control via EMF/ELF cell phone type tech etc. were applied when the target is considered ‘insane’. If any humanitarian agency, legal advice group (the Local Bar Council being entirely aware has not lifted a finger hereabouts, possibly being a mere appendage of the abusive government of the day), dealing with such abuses is able to act/advise/help, please contact the email or drop a message. The destruction of reputation, even personality, neural structures for given Human Rights elsewhere, suffering for being an individual in some regions of the world is immense in these socially 3rd World regions. Please help the forcibly, secretively electronic based, deconditioned/force-conditioned minds living in Mental Captivity, a house arrest or even prison affords more dignity than what some people are put through here. Please help.

Someone complaining about neurotech and illegal injections without consent. A victim of sabotage by the establishment for opposing apartheid presumably. Hopefully justice sought will be found, the victim's health be restored . . .

Complaints Of The Week – Pathetic service from ASTRO B’YOND – by Administrator 6th February 2010

In Uncategorized on January 12, 2012 at 5:41 pm
I would like to bring to the attention of whoever is reading this email. ASTRO service need to buck up. You guys are offering such a pathetic service which makes me wonder why such a reputable company has such bad service. No wonder customers are running away. Let me cut the chase and go to the point. On the 23rd January, my new B’YOND decoder couldn’t be switched on and since I was very busy I didn’t bother too much. On the 24th January morning the decoder was still not able to power up. I called your CUSTOMER SERVICE in the morning and reported the problem. I got the call back from the so called TECHNICAL SUPPORT later in the evening around 7 pm. That is almost 11 hours after I made the report. I was informed that the decoder might have some hardware problem and was informed that the technician will be calling me to replace the unit. The ASTRO technician only visited my house on the 26th January around 9 pm to replace the B’YOND decoder. By the time I’ve lost several days without ASTRO. He told me that the service can be activated in the morning on the 27th January since ASTRO need to synchronies the new Decoder and the previous B’YOND smart card. On the 27th, around 4 pm someone from ASTRO called me up and told me that they have a system problem where they are unable to synchronize the decoder with the smart card. I was annoyed and told the person to expedite. Seems like getting annoyed at your customer service is a daily routine for me after this. She never called me nor the decoder was working. Another day without ASTRO. On the 28th I called up ASTRO again in the afternoon, and was given all kind of excuses. I told the agent to call me in 1 hour since she said she needed 4 hours. No calls came even after 4 hours so don’t dare tell I’m unreasonable. Around 5 pm something I called up ASTRO was really agitated. I blew but this agent was willing to listen to me. He took some initiative in getting some answer and finally they told around 10 pm that the smart card need to be replaced. That is the procedure. A new SMART card with a new decoder. Why the ASTRO technician know this or why was your previous customer service agent do something about it? I was given an option to collect the smart card or ASTRO will send it via Courier service. I don’t have time for you people. It’s not my problem but your ignorance hence told them to courier it.
That was on the 28th. I waited patiently from 29th till today and not sight of the replacement card since they told me it will take 3 – 5 days I called up ASTRO again and was shocked to find out that the card was shipped only today. What is going on with your company? This is the problem with monopoly. Get to work and see where the root of the problem is. Do a post mortem and find out why the delay. Anyway, I want to know from 23rd January till today I have no service to my B’YOND decoder. What is the compensation for me ? If I don’t pay on time, you guys disconnect my account and charge me RM 10 for reconnection. Now I want to know how ASTRO going to tackle this. Malaysia is so backward at least 5 years in HD TV technology and was excited when ASTRO launched this service. What is the point when you charge for the HDTV and on top of that the customer need to patiently put up with the nonsense that you guys call SERVICE. Please go through the chronology of the event and don’t bother calling me to find out the details since your record should have all the details. I need explanation and need to know when the new SMART card will arrive my mailing address. I NEED ANSWERS. Malay Mail HOTLINE – I think is the frustration as a consumer we have to go through every day. Please publish this on the newspaper since I’ve given ASTRO enough time to act on my problem and I’ve not seen any resolution till date. I’m taking this up with the National Consumer Complaints Centre as well. National Consumer Complaints Centre – Please take note on how the customers are treated unjustly.
[[[ *** RESPONSE *** ]]]
Strongly believe that a ‘smart meter’ type recorder (perhaps even modifier, ELF/EMF emitter) of biological functions and camera might also be hidden within the ‘decoder’. It is decoding your brainwaves if not nothing else – a form of neurotech. And on top of that you are paying 20-100 times more than what other nations are paying. This is likely in collusion with, and with the permission of guess which government? Vote carefully against political parties who intend end freedom. SMART METERS: A triple threat « The PPJ Gazette
Satellite dishes and unlimited channels can be free, also your privacy not sacrificed because you use Astro services, if your MP candidate makes it law. Now ask your MP candidate if they will legalize privately owned satellite dishes (means no monthly fees, no ‘penalties’, no delays, no potential for electronic bugging etc..) to enable a thriving and innovative indie engineering and technician scene than giving the entire monopoly to a mind control, potentially living room invading outfit like Astro. So choose your MP carefully making sure that they will promise to end dangerous and invasive Satellite TV monopolies by making privately owned Satellite dishes legal, and make sure they are not racist or nepotistic or of a unlimited-term (Oligarchic) mindset, believe in EQUALITY and ending cold war era Soviet style forced conscriptions that are meaningless considering that Robocop I/II (1987, 1990) type ‘infantry’ are likely already available and can be safely controlled by remote from bunkers in any event of war.